You can choose to pay the installments on your loans or credit cards!
SelfPay is one of the most extensive networks of self-pay stations where you can choose to pay the installments on your Idea::loans or credit cards.
- Simple and easy to use: in just a few steps, your payment is done
- Save time – SelfPay payment stations can even be on your way, find the nearest location
- No extra charge – this service is free of charge for you
How to pay your installments
Full details in the infographic below!
To quickly pay your installments from the SelfPay payment station, you have to meet two requirements:
- You should have a loan product from Idea::Bank (credit card or consumer loan)
- You should have the barcode corresponding to your loan or know its component figures
SelfPay payment stations are very easy to use. Go through the step by step guide below to see how easy it is.
We would like to remind you that the payment for your loan or credit card is registered within 4 business days from depositing the money in the SelfPay payment station. To avoid arrears or penalties, make sure you consider this when you make your payments.
Pay your bills on the way home, from SelfPay terminals
If you want to save time and avoid standing in long lines, choose a SelfPay terminal on your way home or to work and use Idea::bills payment service to quickly pay your bills:
- mobile/fixed line phone and internet services
- various utilities
The payment operation is very simple:
- select the provider you want to pay
- scan your invoice or enter your customer code
- enter the amount indicated on the bill plus the fee for using this service
The payment is registered in your provider account within 4 business days from depositing the money in the SelfPay terminal.
The fee for utility bills payment using the SelfPay terminals is 3 lei/payment and is displayed on the terminal screen when making your payment.
Discover all you need to know about SelfPay
Can I cancel a transaction and get my money back?
Transactions can only be cancelled before the payment is made. Once the transaction was successfully completed, it can no longer be cancelled. Only in case of failure, you can recover you money from SelfPay headquarters in Bld. Dacia nr. 153-155, based on the receipt issued by the payment station.
What if the machine is jammed, shows a malfunction or error during my transaction?
Contact SelfPay Client Service Center at 021.529.71.01 and one of the operators will solve the problem at the shortest time possible.
What if I pay more than what I owe?
The excess amounts will be available in your current account if you paid an installment on an Idea::Bank loan or in your card account if you paid your Idea::credit card installment.
In the case of utility bills, if the amount due on the invoice contains decimals, we recommend you to round it up and enter the total amount resulting from adding the rounded up value of the bill plus the SelfPay fee (RON 3). Any amounts paid extra will reach your utilities provider in your customer account and will be deducted from your next bill.
What if I pay less than what I owe?
The machine will record the amount you entered, and payment will be processed up to the amount you entered.
Thus, in the case of monthly installments, if you pay less than what you owe each month (the monthly loan installment or the minimum amount to be repaid on the credit card) and you don’t manage to deposit the remaining difference in due time (also considering the time necessary to process the operation) you will have arrears and you will pay penalties according to the contract(s) you have signed with Idea::Bank.
For utilities bills, if you pay an amount that does not cover the total value of the bill plus the SelfPay fee, you will record arrears with your utilities supplier.
What happens if I only pay the value of the invoice and forget to add the ZebraPay fee?
The total amount paid should cover the value of the invoice and the transaction fee (RON 3).
If the amount paid is less than the invoice value or does not cover the RON 3 fee as well, the RON 3 fee will be deducted from the amount you have paid, and the remaining amount will be transferred to the utilities provider. As the amount transferred is less than what you owe, you will record arrears with your utilities supplier you have paid via the SelfPay payment station.
What if the machine does not issue my receipt?
Contact the SelfPay Client Service Center at 021.529.71.01 and one of the operators will solve the problem at the shortest time possible.
Where can I find SelfPay payment stations?
SelfPay payment stations are available in supermarkets, hypermarkets, Cash&Carry stores, commercial centers and galleries, food markets, universities and campuses, colleges, high schools and gas stations. Here you can find the SelfPay locations.
Where to find SelfPay payment stations, where to call if you are having difficulty paying?
If you have any difficulty with the SelfPay payment stations, please contact the SelfPay Customer Service 021.529.71.01, available:
Monday to Friday: 9:00 – 21:00;
Saturday, Sunday and legal holidays: 09:00 – 18:00
Find the nearest SelfPay payment station here.