It is important to let us know every time you change your personal data, such as: identity card, contact details (phone, e-mail, address), employer data, citizenship, country of tax residence.
Why do personal data need to be updated?
According to the legal requirements regarding customer knowledge (Law no. 129/2019), as well as according to the General Terms and Conditions of Banking Products and Services for Individuals in order to benefit from all Idea::Bank's services and products it is mandatory to update personal data registered in the records of the Bank.
How can you update the data?
We invite you to choose one of the options below to let us know every time you change your personal data:
At email@example.com you can send the personal data that have changed, and we will update them in the Bank's records.
Internet banking message box
If you activated Idea::myBank internet banking, you can send your valid ID via the message box:
- open New Message.
- choose "Upload ID" from the Message Type drop-down list.
- attach the valid identity card (jpg, png, pdf).
- send the message.
Come to the nearest Idea::Bank branch with your valid ID and update your details right there on the spot.
Valid identity document, as well as any other documents, statements and / or information relevant to the updating of the data.
Did these information help you?
If you have any questions, call Idea::contact center *4455!
The bank reserves the right to request other documents, in case the analysis of the submitted documents results in the need for additional information.